Deposit Policy
Renter agrees to pay a 25% deposit at the time of reservation to secure the date and gives MMG permission to hold a security deposit during rental term. Renter agrees to pay all additional costs as per the contract. Balance must be paid in full 14 days prior to the event date. Cash payment upon setup/pickup is only permitted is prior authorization has been confirmed by MMG staff.
Orders placed less than 30 days from the event date are expected to pay full balance upon booking to secure the date in lieu of a 25% deposit.
Cancellation Policy
Cancellation made 30+ prior to event: Security deposits and payments will be fully refunded (less the 3.5% processing fee) for cancellations received more than 30 days prior to the scheduled event date, with no Cancellation Fee. Please note, credit card processing fees will be deducted from the refund amount.
Cancellation made 15-30 days prior to event: The deposit amount will not be refunded. Although, we will issue a raincheck for the deposit amount, which is good for 1 year from the date issued.
Cancellation made 5-14 days prior to event: The deposit will not be refunded. Although, we will issue a raincheck for the deposit amount, which is good for 1 year from the date issued, and a Cancellation Fee of 10% of the entire order will be charged. Any payments made beyond the deposit amount, minus the Cancellation Fee, will be refunded.
Cancellations made 1-4 days prior to event, when severe weather is NOT the reason: Neither the deposit nor the final payment will be refunded. Although, we will issue a raincheck for the paid amount, which is good for 1 year from the date issued, and a Cancellation Fee of 25% of the entire order will be charged.
*ONLY in the event of severe weather, a rain date can be applied at no additional fee to the customer if MMG is notified at least 4 days prior to the scheduled event, however, rain date is limited to product availability.
Damage Insurance
A 7% damage waiver is charged on all linen, dish, and glassware rental items. This damage waiver covers rental items that are damaged through normal client usage.